Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

As registered brand at DHL EXPRESS we are offering delivery with this provider.

Trafficator for Air Way shipping up to 0,3 kg in a dedicated package:

  • European Union + rest European countries – 15,00 €
  • USA, CANADA, JAPAN, SOUTH KOREA – 20,00 €
  • Rest of the World – 25,00 €
  • Orders above 200,00 € – free shipping

All shipments with EXW terms.

Taxes and duties depend on your shipping destination. Unfortunately, we are unable to estimate how much you will be charged. We advise you to consult local tax and customs authorities for advice.

Which payment methods are accepted in the Online Shop?

We accept following payment methods:

  • PayPal
  • Stripe Credit Cards
  • Direct transfers to our company accounts. We offer ERUO €, UDS $, GBP £ accounts.
How long will delivery take?

Once your order has been dispatched, you will receive an email with a tracking number. DHL Express estimated time for delivery is 1-5 business days. Delivery time depends on region of the world. Please note that delivery may take slightly longer during sales and holidays time.

How secure is shopping in the Online Shop? Is my data protected?

According our Privacy Policy all your data is secured and protected.

Do I receive an invoice for my order?

For natural persons we issue personal invoices.

Please provide complete data.

For business entities we issue VAT invoices.

Entities must have an active TAX ID number

Please read our terms and conditions.

Availability of products

As we do care about environment and sustainable production, we do not manufacture big volumes on stock.
Preorder – taking our manufacturing process usually it takes 4 – 5 weeks.
In stock – available right away
Sold out – we are currently out of stock. Will be available after manufacturing process. You can send us request for sold out project to manufacture especially for you.

Stockist

Please contact us directly with email: konrad.komorowski@10decoart.com

Send us an email

email : info@10decoart.com
tel. : Ania  +48 509 140 610
tel. : Konrad +48 601 961 732
studio : Brzask 10, Poznań, Poland